Privacy Policy
Effective Date: July 21, 2026
Last Updated: July 21, 2026
Carmel Physical Therapy ("Carmel Physical Therapy," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit www.carmelpt.com (the "Website"), including our educational content, contact forms, appointment requests, newsletter sign-ups, and related services.
This Privacy Policy applies only to our Website. If you choose to use The AI Injury Code, your use of that service is governed by its own separate Privacy Policy.
By accessing or using this Website, you acknowledge that you have read this Privacy Policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to information collected through:
The Carmel Physical Therapy website;
Educational blog articles and website content;
Contact forms and appointment request forms;
Newsletter subscription forms;
Communications sent to us through the Website; and
Other website features that reference this Privacy Policy.
This Privacy Policy does not apply to information collected during the course of physical therapy treatment or other healthcare services provided by Carmel Physical Therapy. Information collected as part of clinical care is governed by applicable healthcare privacy laws and separate patient privacy notices.
2. Information We Collect
We collect only the information reasonably necessary to operate, improve, and secure our Website.
A. Information You Voluntarily Provide
Depending on how you interact with the Website, you may provide information such as:
your name;
email address;
telephone number;
information included in contact forms;
appointment request information;
newsletter subscription information;
messages or questions you send to us; and
any other information you voluntarily provide.
Please avoid submitting unnecessary medical information or sensitive personal information through general website contact forms.
B. Information Collected Automatically
When you visit the Website, certain technical information may automatically be collected, including:
IP address;
browser type and version;
operating system;
device type;
pages visited;
referring website;
date and time of access;
approximate geographic location derived from technical information;
website interactions;
cookies and similar technologies; and
diagnostic and security information.
This information helps us operate, maintain, improve, and secure the Website.
3. Appointment Scheduling
Our Website allows visitors to request appointments and may direct users to Jane, a third-party scheduling platform.
When you schedule an appointment through Jane, the information you provide is collected and processed by Jane in accordance with Jane's own privacy practices and applicable legal obligations.
We encourage you to review Jane's privacy policy before submitting information through its scheduling platform.
4. Educational Content and The AI Injury Code
The Website provides educational information about physical therapy, injury prevention, exercise, and wellness.
Educational content published on this Website is intended solely for general informational purposes and should not be considered medical advice or a substitute for evaluation by a qualified healthcare professional.
If you choose to use The AI Injury Code available through or linked from this Website, information submitted to that service is governed by the separate AI Injury Code Privacy Policy, not this Privacy Policy.
5. Newsletter Communications
If you subscribe to our newsletter, we collect your email address for the purpose of sending educational content, practice updates, promotions, and other communications you choose to receive.
Newsletter subscriptions are managed through Squarespace Email Campaigns or another email service provider acting on our behalf.
You may unsubscribe at any time by following the unsubscribe instructions included in our emails.
Even if you unsubscribe from marketing emails, we may still send communications related to appointments or requests you initiate.
6. Cookies and Similar Technologies
The Website uses cookies and similar technologies to:
operate the Website;
remember user preferences;
improve website functionality;
understand how visitors use the Website;
measure marketing performance; and
improve our services.
Cookies may include:
Essential Cookies
Functional Cookies
Analytics Cookies
Advertising Cookies
Most browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may affect Website functionality.
7. Analytics and Advertising Technologies
We use technologies such as:
Google Analytics;
Google Ads;
Meta Pixel; and
similar analytics or advertising technologies.
These tools help us understand how visitors use our Website, measure marketing effectiveness, improve user experience, and evaluate advertising performance.
These technologies may collect information such as:
IP address;
browser information;
device information;
website interactions;
pages visited;
referral sources; and
advertising attribution information.
These technologies are used to help us improve our Website and advertising efforts. They are not intended to collect or transmit confidential medical information submitted during clinical care.
Where required by applicable law, we provide notice and choices regarding cookies and similar technologies.
8. How We Use Information
We use information collected through the Website to:
respond to inquiries;
communicate with visitors;
schedule appointments;
provide requested information;
deliver newsletters;
improve Website functionality;
analyze Website usage;
improve advertising performance;
maintain Website security;
comply with legal obligations; and
protect the rights, safety, and security of Carmel Physical Therapy and our users.
9. Third-Party Service Providers
We work with trusted third-party service providers that help operate the Website.
These providers may include:
Squarespace (website hosting and forms);
Jane (appointment scheduling);
Google Analytics;
Google Ads;
Meta;
Squarespace Email Campaigns; and
other vendors that assist with Website operations.
These providers may process information only as necessary to provide their services and in accordance with their own privacy practices.
10. How We Share Information
We do not sell your personal information.
We may share information only in the following circumstances:
Service Providers
We may share information with trusted vendors that provide website hosting, appointment scheduling, analytics, email communications, and related services.
Legal Requirements
We may disclose information when required by law, court order, subpoena, or other legal process, or when reasonably necessary to protect our legal rights or the safety of others.
Business Transactions
If Carmel Physical Therapy undergoes a merger, acquisition, or sale of assets, information covered by this Privacy Policy may be transferred as permitted by applicable law.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
respond to inquiries;
manage appointments;
provide requested services;
maintain business records;
comply with legal obligations;
resolve disputes; and
enforce our agreements.
When information is no longer needed, we take reasonable steps to securely delete or anonymize it where appropriate.
12. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
These safeguards include secure website connections, access controls, reputable cloud service providers, and other security measures appropriate to the information we collect.
Access to personal information is limited to authorized personnel and trusted service providers who require access for legitimate business purposes.
Despite these safeguards, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
13. Children's Privacy
This Website is intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children under 18 through this Website.
If we become aware that a child has submitted personal information, we will take reasonable steps to delete that information.
14. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information under applicable law.
These rights may include the ability to:
request access to personal information we maintain;
request correction of inaccurate information;
request deletion of personal information;
request information about how personal information has been collected, used, or disclosed; and
withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the information provided below.
We may request information necessary to verify your identity before responding to your request.
15. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), to the extent those laws apply.
Subject to applicable law, California residents may have the right to:
know the categories of personal information we collect;
know how personal information is used;
request access to personal information;
request correction of inaccurate information;
request deletion of personal information; and
receive equal service regardless of whether they exercise their privacy rights.
Carmel Physical Therapy does not sell your personal information.
California residents may submit privacy requests by contacting us using the information below.
16. Do Not Sell or Share My Personal Information
Based on our current business practices, Carmel Physical Therapy does not sell your personal information.
If our data practices change in the future in a manner requiring additional consumer choices under applicable law, we will update this Privacy Policy and provide any required notices.
17. Links to Other Websites
This Website may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Website, technology, legal requirements, or business practices.
When material changes are made, we will update the "Last Updated" date above and provide additional notice where required by applicable law.
Your continued use of the Website after changes become effective constitutes your acknowledgment of the revised Privacy Policy.
19. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Carmel Physical Therapy
Email: carmel@carmelpt.com